We hit the road running in Atlanta and haven’t looked back since.

In just six short months, we have embarked on changing the mindsets of many small businesses in Atlanta, that have been pressured by the Global Financial Crisis and are reluctant to ease their way out and invest in marketing.

As we know, many companies that increased their investment in marketing during this period grew significantly. It’s just like when everyone is walking one way and you are walking the other. You all of a sudden stand out and people take notice of you. If they like what they see, then you make connections.

The past few months, we have been working with one of the most impressive companies in the US – Accretive Solutions. They provide consulting, staffing and outsourcing solutions to companies and have 11 offices throughout the country.

What impresses me most about Accretive Solutions is their people. If you ask any of their clients, they all say that it’s their people that set Accretive Solutions apart from competitors. They don’t hire juniors, and instead invest in people with experience and passion for doing challenging, interesting work.
Accretive Solutions areas of expertise are in finance and accounting, governance and compliance, information technology and business transformation. They have an impressive list of clientel in the Fortune 500 and can boast some serious experience in the social media space. All of the top social media companies have worked with Accretive Solutions in one way or another. Mostly, from start-up phase, the have employed the services of Accretive Solutions to run their entire backoffice. Rather than add to the headcount, Accretive Solutions offers companies a way in which they can get their backoffice in line and running efficiently, to the point of hiring a CFO, without the investment of a fulltime resource.

There is nothing not to like about Accretive Solutions. They are the company that rolls up their sleeves and gets the job done. Their CEO, Rich Moran, said to me yesterday, “when a company doesn’t want to hire someone to do the job – we do it.”

To have 5 minutes with Rich Moran is like spending time with someone of Jack Welch’s ilk. He is dynamic, super smart, an author and has an impressive following on LinkedIn. He publishes books about people and business, speaks regularly on top rating radio shows and has a phenomenal insight to leadership and the changing dynamics of people within organizations. He is a leader in the true sense of the word; he stands up and everyone listens, holding intensely onto his ever word. He thinks a million miles an hour, and carefully communicates exactly what needs to be said to inspire his team to achieve the things they need to. 

Like most top CEO’s, Rich Moran has presence. When he walks into a room, you know he is there. Everyone does. 

I read his book Sins and CEOs, Lessons from Leaders and Losers That Will Change Your Career, a few months ago. It’s a great read and doesn’t shy away from controversy as so many business authors seem to do. 

I like that he writes, “CEOs are human, like all of us, and they are capable of committing sins that range from gross hygiene mistakes to major crimes. But leaders also bear the heavy responsibility of the entire organization. If the CEO doesn’t succeed it will not only reflect on his record.  His failure may kill the entire company and the careers of hundreds of people.”

As you can imagine, we are all excited about the work we are doing with Accretive Solutions. They are forward thinking, fun and are ready to continue to grow their business to the next level. When it comes to marketing, they have done a great job but have put their hands up and said that they are ready for change and creating an even stronger connection with their clients and people. We are employed to facilitate that and create branding, communications and marketing that will empower people inside and out to engage with Accretive Solutions.

Exciting times ahead!

A simple conversation can lead to anything. Literally, anything.

Like many entrepreneurs, gravitating to other entrepreneurs or business people is natural. Talking to a Neurosurgeon is not.

“It’s not brain surgery” is one of my favorite sayings. The other, “it’s not rocket science”. It seems quite apt that I find myself in conversation with a neurosurgeon, whose gene pool is only bolstered by the fact his father is a rocket scientist.  Was I intimidated. Hell yes! But how impressed I was to be having such an intriguing and relevant conversation with a neurosurgeon, was only interrupted by moments of wanting to be opportunistic. I had to literally stop myself asking if a sperm donation was a point I could include in the discussion. Now, what single woman wouldn’t want to have a child with this gene pool?

Nevertheless, when I pulled myself together, I realized the synergies between business and neurosurgery isn’t actually poles apart and much closer than one would think. As a marketer, we have certainly learnt a lot from neuroscience and consumer behaviour, but the outlook of how a surgeon views what they do, was what struck me as being something every entrepreneur can learn from.

A few years back, I heard of a character called Hannah Montana from one of my nieces who desperately wanted her album. I couldn’t be bothered going out to buy it, so I simply gave her money so she could do it herself. Sitting in the car, she sang songs from Hannah Montana, mimicking her teenage idol.

All fairly harmless stuff – after all, Hannah Montana was a Disney brand, wholesome and pure that teenage girls the world-over could relate to.

Then something happened. She grew up. From teen idol to woman and that’s where it all began.

Like Madonna before her, and Kylie Minogue for that matter, Miley Cyrus, the former sweet teenage girl that played Hannah Montana wanted to evolve her brand image and take it to the next level. If she would have kept up the wholesome image, it probably would have ensured that her brand diminish over time. Instead, she reinvented her brand. First it started with a number of selfies in proactive poses creating headlines. Then it was the picture of her smoking pot which  I would imagine was not by accident – instead just part of a brand evolution.

Yesterday, I spoke at Cebit 2014 on sales process automation.

It was an interesting topic because so many Australian companies have yet to realise just how much more efficient their sales process can be through sales automation and the ROI in terms of revenue acquired because of having an effective sales process automation system in place.

Collaborating CRM, marketing automation, workflow automation and email marketing, sales process automation is one of the most important areas for businesses to focus on in 2014.

There is one thing we all know for sure about business as we go into the future:

The way your business wins in the future is very different than the way it has won in the past

Just when we think we have got it ‘sorted out’ something else comes along and again, small businesses fall behind the eight ball.

If I look back on the past 20 years or so, business has changed dramatically.

• Globalization is changing the way we work, play and learn
• Technology affects every element of our lives and being
• Employees have become the single most important part of any business
• A person can no longer just blunder into business and expect to survive
• Old business models and paradigms have changed and will continue to do so
• Connecting with customers doesn’t come just by word of mouth, a strong sales team or advertising in the local newspaper
• People have changed.

February is a great month to take stock of where your company is heading. Closing in on the “pointy’ end of the financial year in Australia, companies are taking stock of whether or not they will make their sales targets.

Marketing Eye is safely on-track, but instead of sitting back and watching the new clients come in, we are firmly placing our feet on the accelerator and going full steam ahead. Our Melbourne and Sydney offices are looking for 50 new clients before the end of the financial year.

So, like any good manager, I have put aside a marketing budget of $150,000 to be spent on sales and marketing activities. Our internship program ensured that we had a heap of new ideas, and alongside our exposure to the US-market and the way they use technology to power marketing campaigns, I have to say, I am fairly confident that this goal is achievable.

When writing my business plan 9 years ago, I took many things into account like how the business would look in 10 years time, who we would employ, what services we would provide, and how we would expand into new markets.

But what I didn’t take into account is how I would actually make it happen. You see, like many entrepreneurs, I have struggled with working in the business and trying to at the same time work “on” the business – never quite getting the mix right.

At long last, since I made some smart strategic business moves last year, including changing management, I have become the entrepreneur I always wanted to be. I am implementing our business plan that was written so long ago, and it feels really good. There is a sense of satisfaction that is growing deep inside me and I believe in every single thing that we are doing.

A few years ago, I began travelling internationally once a month. While the jet lag had me struggling to keep awake in meetings, it was only secondary to my concern of swollen ankles which eventually extended right up my leg. It would take days to go down and I started experiencing pain that wouldn’t go away.

I had a problem.

“Leadership is lifting a person’s vision to high sights, the raising of a person’s performance to a higher standard, the building of a personality beyond its normal limitations.” —Peter Drucker

If you look at Steve Jobs and his role as a leader and marketer at Apple Inc., it’s easy to see how the two roles work closely together. Without marketing, no-one would be any the wiser about Steve Jobs role at Apple Inc nor would we have had the opportunity to be captivated by his performances each time he launched a new product. Instead, we would simply wait for a product to be on the shelves and without all the “sizzle” we probably would never have been as enticed to stand in line and buy each product the minute it was launched.

Some leaders fail to see the value in marketing, and although they may have a role in the organisation that is responsible for certain outcomes, they may see it more as a sales related function which is why it often falls under this umbrella.

Smart, insightful, charismatic, thought leaders understand the value of marketing. They use it and often abuse it to become leaders that everyone follows. Rather than focus solely on a product or service marketing campaign, they use it to elevate their position in the market with a double edge sword, by at the same time ensuring that the company brand and positioning benefits from association.

3 Ways Leaders Use Marketing