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Case Study: BrightLine Solutions Atlanta

Marketing Eye Atlanta was recently engaged by BrightLine Solutions in Atlanta to re-develop their rather new website incorporating more services, social media and a different look and feel.

The company is based in both Atlanta and New York and was founded by serial entrepreneur Christy Brown. Specialising in Information Technology, Embedded Software Engineering, Accounting and Finance, Christy has paved a niche in her market and delivered a service that is both professional and unsurpassed by any of her competitors.

The problem is that as a entrepreneurs who works incredibly long hours, she has spent little time telling those who don’t already do business with BrightLine Solutions about how fantastic and bespoke of a company they really are.

BrightLine Solutions were looking for greater brand awareness out in the broader market and a new drive to attract new business from medium to large corporates who were not currently their clients.

In addition, they were looking to attract candidates to their website and utilise their website as a medium for candidates to find information on jobs and how best to apply for them.

The Problem

The website that they had did not clearly communicate the BrightLine Solutions brand. In fact, it did little to communicate anything at all. After hiring a company to build their website, it became evident that the new website was not in fact ‘telling the whole story’.

In short, Christy Brown and her team wanted more.

Their brand identity (Logo) was somewhat dated and normally Marketing Eye would suggest that they develop a new logo and brand that was more in tune to where they were positioned in the market.

But in this case, the logo identity at this point was not to be changed. So, working with the current logo and creating a brand around the company’s positioning in the market, its culture, its unique selling proposition and the ‘brand personality’ was paramount.

Sourcing new imagery that communicated the brands personality was required. New website architecture that allowed for an expanded service offering and an integration of social media was also required.

The Solution

Marketing Eye Atlanta wanted a ‘fresh’ and ‘impactual’ online presence for BrightLine Solutions. After all, this company was unique. Although the industry sectors in which the company specialised were traditionally conservative, the company offered a great understanding of its clients’ requirements and an in-depth understanding of what the right candidates should look like. Being able to communicate with both parties on this website was key to successfully launching a new online presence.

Marketing Eye Atlanta decided to play down the primary brand colour of purple given that still a majority of candidates and clients were male and this colours psychological boundaries may limit their ability to accept this brand in its full enormity.

Being more flexible in service offerings and creating call to actions and real customer and candidate engagement was a priority for Brightline Solutions.

Social media became a focal point of the website and was given a ‘hero’ sub positioning on every available page. It is important that social media is a marketing tool of connecting with clients and candidates on a more frequent basis giving them access to new jobs, new developments and opportunities in real time.

The Outcome

“Wow. Awesome.”

Christy Brown and her team were excited when they saw their new website design. It had captured their company perfectly and further enhanced their brand online.

With the team of designers and web developers at Marketing Eye, working towards a more engaged online model for BrightLine Solutions, this was definitely the right platform to make it happen.

April Baker, wife and mother of two sons, is currently planning her latest exhibition. “It’s a display of charcoal imagery that stirs emotions lying dormant within”.

April describes her images as sentimental, happy and playful, with an inner source of energy that tugs at the viewer’s heartstrings. This is an apt description of her previous sell out exhibition “Loved Bears” which featured wonderfully emotive charcoal drawings of pre-loved teddies whose patched fur and missing button eyes tell a tale of years of love and devotion from countless children.

If you are finding it hard to keep up to the latest in marketing techniques, you are not alone.

Most marketers, let alone small business owners, are struggling to keep abreast of the new developments in technology, buzz words, Google algorithm changes, content trends and more. Why? Innovation has been put on steriods and every technology guru is hoping to become the next Mark Zuckerberg and bank a few billion or at the very least, get their faces on the cover of Forbes.

In the past week, we have been organising media interviews for a financial services firm. Our in-house PR expert is very talented and well-connected and has organised more than 13 interviews for an international money markets expert. The thing is, this was done, all without using their media kit. Why? Because it is a bit out of date and doesn’t represent the company and how forward-thinking the company is.

This got me thinking. What should go in a press kit (or media kit) in 2012?

Here are some things you should be considering;

  1. Company Profile: Make it one page long – no more. Include information on when your company started, what you do, how you do it, your customers, how many staff (if it is significant), what markets you operate in, any awards you have received etc.
  2. FACT Sheet: This is a one-page document with a list of quick facts about the business. Included would be when the company was founded, who is the founder, one line on what you do, awards, and geographic reach.
  3. Pictures: For magazines and newspapers, this is imperative. Make sure you have professional photographs that are not BORING. The more creative the photo, the more likely the editorial will use it in its next issue. Ensure you have 5 to 10 to choose from and don’t be afraid to organise a Photoshop specialist to make sure the pictures are as good as they can be.
  4. Profile: Ensure your media kit has a one-page profile of the key spokesperson from the company. Include their background, experience and education credentials.
  5. Social media: Provide links to all company social media platforms including Facebook, Twitter, LinkedIn, youtube etc.
  6. Media page on the website: Include previous media releases (press releases), a picture library with password access (ensures that you get the details of the journalist who is accessing it and will keep others out who may misuse your image), previous stories that have been published or links to media coverage on television, radio and online.
  7. Pinterest.com: Place images on Pinterest.com of your spokesperson and products. Make sure they are creative.
  8. YouTube: If you are super creative, do an introduction on your company, first person, on YouTube and send a link to journalists. This will set the tone for the interview that they may be considering and if you are a particularly good talent, may open some doors for you to gain even greater exposure.
  9. QR Code: Link your media kit to a QR Code and show you are 2012! Send in the mail on a card and see how many people download. You will be surprised!

Media kits should be sent as a link or attachment to media releases when you are first making contact electronically with a journalist. Alternatively, be creative and post it in the mail, but make sure it is not bland – and ready to be thrown into the bin. The more creative, the more likely journalists are of remembering you.

If you are tweeter, and you follow Marketing Eyeor Amanda Rose for that matter, you may have seen some dialogue about us joining force to write a blog about divorce.

Rather than put our stories together all at once, we have decided to put together a blog that will change over the next few hours. I will share my wisdom (or lack of) with you and Amanda, a well-known radio host, article writer, commentator and brand marketing consultant, will add her thoughts. BTW. Amanda and I have never met or worked together, other than communicating through a shared passion for social media.

“You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere”. Lee Iacocca

Many entrepreneurs are ‘ideas people’ or ‘thinkers’. They sit down for breakfast and think about what they can do to change the world, improve their companies and inspire their people. Great ideas are good, but are nothing without being ‘seen through’. There are many great entrepreneurs in history who had somewhat peculiar habits, but when it comes to strategy and the workings of how they made wealth and kept it, they each had something in common.

What keeps you awake at night?

Some say a sales manager never sleeps. Constant questions seem to plague their minds – will I make that budget? How will I close this sale? Have I got the right team for the right job?

What if there was a way to help answer these questions? Some miracle program whereby sales managers no longer have to stress about the duties and targets of their entire sales team, but just focus on their own task at hand. A program which can change those plaguing questions from “Will I make that budget?” to “we will make that budget”